Every contact center is unique, and we feel the solutions provided to your organization should be too. From reporting to recording tools to workforce management, the solutions listed and described below will give you more control and greater operational insight, making your contact center the asset if was meant to be.
Our wallboard & dashboards provide flexible options to view your call center data in real time.
Custom reports are tailored to unique needs of each call center and easily filterable.
With Quality Assurance, agents can be scored on calls for better performance.
Custom statuses give more granular picture of what agents are up to.
Call Recording Management provides easy search and playback of recordings.
Queue/Ring Group Manager simplifies moving agents in and out of queues/groups.
Progressive Dialer keeps agents productive by minimizing time between outbound calls.
Workforce Management tools help ensure maximum efficiency with schedule adherence monitoring and visual scheduling tools.
Call Disposition Routine yields valuable tracking information and assists with agent task management.
CRM Integrations maximize phone system capabilities with automatic tasks based on call activity, click-to-dial, journal entries, etc.
Custom Solutions leverage our 20+ years’ experience in crafting unique solutions for clients’ needs.
Smart Call Routing routes customers quickly and efficiently with customer database info.
Book A Demo
Contact us today to set up a demonstration. Our dedicated team will discuss your specific needs, walk you through a demonstration of some of our most popular customized solutions and integrations, and then discuss how best to achieve what your business needs.